Frequently Asked Questions
Q: You say your truck holds 16 yards, how do I know what 16 yards is?
A: 16 yards is approximately 4 normal sized pick-up trucks. The dimensions of the body of the truck are roughly 8’ wide x 12’ long x 5’high.
Q: Does the debris have to be in the driveway or can it be removed from anywhere?
A: Our crews can remove your debris from anywhere. The only factor to consider is that with each load size, there is a corresponding “Labor Allowance”. That allowance is based on what it would take our crew to load the debris if they could back the truck up to it. Therefore, if you want them to remove the debris from your basement or attic, they may exceed the labor allowance.
Q: Is the “Labor Allowance” per man or for the entire crew?
A: The “Labor Allowance” is the cumulative total of man-hours for all the crew members. For example: a crew of 3 on site from 11:30-12:30 would have a labor total of 3 hours. If the “Labor Allowance” for the load size that they picked up was 2 hours, the client would be billed for 1 additional hour of labor.
Q: How many people are in the crew?
A: Generally the crew will consist of 3 people.
Q: If the items I have are “bulky” but not “heavy” how does that affect the price?
A: In that situation, the “Load Size” would be the driving factor in determining the price, not the “Weight”. For example, the price to pick up a Full Load of feathers would be the same as the price to pick up a Full Load of furniture (assuming the furniture weighed under 4,000 lbs.)
Q: I have some concrete that I need removed. It’s heavy, but won’t take up that much space. How does that affect the price?
A: In that situation, the “Weight” would be the driving factor in determining the price, not the “Load Size”. A 1/4 load of concrete could easily weigh more than 4,000 lbs. In that case, you would be charged the “Full Load” price even though it was only a “1/4 Load”
Q: I have one appliance that I need picked up…how much will that cost?
A: Because our crew consists of 3 people, we do have a minimum charge which is the same as the charge for our smallest load size. Assuming the appliance weighs less than 500 lbs. and the crew could load it in under 10 minutes, it would be our minimum charge.
Q: Are there certain items that you don’t accept?
A: Definitely! We are unable to accept anything deemed as hazardous waste, including medical waste, oil, paint, paint thinner, chemicals, and asbestos. This list is not all inclusive. If you have any specific items that you are unsure of, please call our office. If you allow latex paint to harden by leaving the can open or mixing with cat litter, it becomes safe for us to remove. Mark-One, Inc. will harden paint for you for $5 per gallon if arranged in advance.
TIP: If you are left with hazardous materials like the ones listed above, check with your local DPW to see when the next Household Hazardous Waste Day is scheduled for your town.
Q: Do you charge extra for any items?
A: Yes! Please refer to our RATES page for items which specifically cost extra.
Q: Can you give me an exact time that you will arrive?
A: We can’t give exact times due to the fact that each job has different circumstances and there’s no way to predict how long the jobs prior to your job will take. In addition, the lines at the dump vary. We can, however, make arrangements to call you prior to arriving at the site so you don’t have to wait all day for our crew to arrive.
Q: Can someone come out to my site/home to give me a quote?
A: Our crews complete many job site pick ups in a given day. The cost to have someone go to each site to give a quote would be prohibitive. As a result, we are unable to come to your site/home to give you a price. Our on-line pricing schedule should be able to help you determine a realistic estimate. Please call our office with any questions that you may have.
Q: Do I need to be home if the debris is accessible?
A: No. As long as you have made payment arrangements with us and you have left instructions as to the location of the debris, you do not need to present for the pick up.
Q: When do we have to pay for a pick-up?
A: Unless credit has been established, payment is expected upon completion. We accept cash, credit cards, and personal/business checks. If paying by cash, check or money order at the time of the pick-up, the load size and labor will be determined and the weight will be estimated and we will tell you the amount due. If after weighing the truck at the dump the load is determined to weigh more or less than the estimate, either a bill will be sent or a refund will be issued. If you are paying by credit card, we will wait until we have the exact amount due and then it will be processed on the credit card.
Q: How much do dumpsters cost?
A: Dumpsters are priced by the size with a corresponding weight limit. They start at 10 cubic yards with a 2 ton weight limit and go up to 40 cubic yards with a 7 ton weight limit. Please refer to our RATES page for current rates and available sizes.
The overweight charge is $110 per ton.
The rental fee is $20 per week, after the first week which is free.
Q: If I need a second dumpster, what is the cost?
A: The price given for each size is the price per dumpster, meaning that every time a new dumpster is dropped or your dumpster is picked up, dumped and returned, you incur that cost.
Q: What are the dimensions of the dumpsters?
A: Please see RATES page for dimensions.
Q: Do we need a permit?
A: Any dumpster placed on the street is required to have a permit. Some cities or towns require a permit for dumpsters to be placed on private property. Check with your local city or town. The client is responsible for obtaining and paying for permits.
Q: Where can you place the dumpster?
A: We ask that dumpsters be placed on a hard, level surface, allowing enough maneuvering space for the truck and the dumpster. This helps prevent damage to your property and helps to prevent our trucks from getting stuck in your yard. Unlike our competitors, we also place wooden skids under the wheels of each dumpster to help protect the surface below it. Generally there needs to be 20-30 feet of clear space in front of the dumpster for the truck to get out from underneath the dumpster. If you are measuring a space to determine if a dumpster will fit, add this to the length of the dumpster size that you are selecting.
Q: Does the dumpster have a door?
A: Yes, the dumpster has a door located at the rear of the dumpster.
Q: How high can I fill the dumpster?
A: By law, dumpsters must be tarped before we transport them to a dump and must be transported safely. We ask that they not be filled higher than the sides to avoid delays at the time of pick-up. Should there be too much in the dumpster, removal of debris may be required prior to us hauling it away.
Q: Are there any items I can’t put in a dumpster?
A: Definitely! We are unable to accept anything deemed as hazardous waste, including medical waste, oil, paint, paint thinner, chemicals, and asbestos. This list is not all inclusive. If you have any specific items that you are unsure of, please call the office.
Q: Do you charge extra for any items?
A: Yes! Please refer to our RATES page for items which specifically cost extra.
Q: When do we have to pay for a dumpster?
A: Payment is expected upon delivery. We accept cash, credit cards, personal checks, business checks and money orders. No matter what form of payment you choose, we do require a valid credit card number to be kept on file. Rental fees and overweight charges are billed after we pick the dumpster up. We do offer billing for credit worthy accounts. Commercial clients may file a credit application to establish an account if so desired.
Q: Will money be refunded to me if I only fill the dumpster half-way?
A: No refunds will be given if the dumpster is not completely filled. Our staff will do their best to assist you in choosing the correct size based on the information you provide about your situation. However, once a size is chosen and a dumpster is delivered, how full you fill it is up to you.
Q: What areas do you deliver to?
A: Please see our SERVICE ZONE page for details.
Q: How soon can I get a dumpster delivered?
A: Depending on the season, we generally can deliver on the same day or the next day. The more notice you can provide, the better.
Q: Do I need to be home for you to deliver the dumpster?
A: No. As long as you have made payment arrangements with us and left instructions regarding placement, you do not need to be present for delivery. You should provide us with a contact number that you can be reached at in case questions arise when the driver arrives. We can also call you with an arrival time if you prefer to be there but don’t want to wait around for hours.
Q: Do you automatically pick the dumpster up after one week?
A: No, the client must call to ask that the dumpster be removed. Your rental fees cease on the requested pick-up date.
Q: If I need a second dumpster do you bring an empty one when you pick up the full one or do you empty and return the one I already have?
A: In most cases we try to bring an empty one so you don’t experience any down time. Sometimes, due to local ordinances, space limitations or availability, we may need to empty and return the dumpster that you already have.
Q: What is a Fill Dumpster?
A: A Fill Dumpster is a dumpster that is more heavily reinforced to handle the excess weight generated from materials such as dirt, gravel, rock, brick, concrete, stone or similar materials. A flat fee is charged for the dumpster and there is no weight limit or overweight charges. PLEASE NOTE: If anything other than the materials listed above end up in the dumpster, or if any of the materials contain paint, it is no longer considered a Fill Dumpster and the entire load will be dumped at normal dumpster rates and overweight fees will apply. Fill Dumpsters are available in 10 and 15 yard sizes. We cannot deliver a Fill Dumpster until we have a signed FILL Dumpster Agreement on file. Please fax or e-mail the signed agreement back to us prior to delivery, otherwise you MUST be present to sign the agreement upon delivery.
Q: What type of demolition do you do?
A: We specialize in residential interior and exterior demolition. Our jobs range in size from removing an old floor to completely gutting out an entire house for renovation. We can also demolish additions, porches, sheds, or entire structures utilizing equipment and/or crews.
Q: Is your company an EPA certified firm?
A: Yes. Our EPA certification number is NAT-28784-1. Our trained workers have been certified by the EPA at the Institute for Environmental Education.
Q: I am a general contractor. Do I need to be EPA certified if I have Mark-One, Inc. do all the demolition?
A: Not necessarily. If Mark-One, Inc. is contracted by the homeowner and performs all demolition and disturbance of painted surfaces prior to any other work beginning, it is not necessary for other firms working on the renovation to be certified. However, if a general contractor were to use Mark-One, Inc. as a subcontractor, the law requires that the general contractor also be certified.
Q: If Mark-One, Inc. uses the required practices to contain, demolish, and clean a work area, then performs successful cleaning verification, can I finish the remainder of the project using non-certified workers and without work practices required by the RRP Rule?
A: Yes, as long as the remainder of the project can be completed without disturbing painted surfaces.
Q: Do RRP guidelines apply to demolishing and disposing of an entire pre-1978 home or building, such as a detached garage?
A: The RRP Rule covers renovations, which are defined as modifications of existing structures or portions of structures. The rule does not apply to demolitions of an entire free-standing building or structure.
Q: If all or a portion of a pre-1978 housing unit has been gut-rehabbed after January 1, 1978 do the RRP Rule requirements apply to work in that unit?
A: The RRP Rule applies unless you have determined that the components affected by the renovation are free of paint or other surface coatings that contain lead equal to or in excess of 1.0 milligrams per square centimeter (mg/cm2) or 0.5% by weight. This determination must be made either by a certified inspector or risk assessor. You must keep records of any lead-based paint free determination and make the records available to EPA if requested.
Q: How do you dispose of the debris that is generated from the demolition process?
A: Based on the job and site specifications, we will provide either a truck or dumpster to dispose of the debris. Once the debris is loaded into the truck or dumpster it is taken to a transfer station for processing.
Q: What are the pricing options?
A: We work on either a Fixed Price Contract or a Time and Materials basis. A Time and Materials job is one in which the client is charged an hourly rate for each crew member’s time on site (as well as some travel time) and is charged for any debris removal according to the rate schedule outlined on this site. If you prefer a Fixed Price, one of our estimators will be happy to meet with you to review your scope of work and then will provide you with a quote.
Q: Why is there a difference in price for RRP jobs?
A: All jobs that must follow RRP guidelines require at least one certified renovator on site and all workers must be trained by a certified renovator. Additional equipment, materials, and practices may also be necessary.
Q: How is the cost of a Time and Materials job computed?
A: The Client will pay Mark-One, Inc. for both the labor and debris disposal.
1. Labor: The labor rate will be assigned based on the advanced notice that is provided for scheduling according to the rate table on our RATES page. There is a minimum of four (4) hours per man per day. The number of man-hours will be computed from the time the Mark-One, Inc. crew leaves its shop until the time the crew leaves the job site, with the intent of sharing travel time. If the Mark-One, Inc. crew is on the job site for less than six (6) hours, both ways of travel time will be charged to the Client. The labor rate will be multiplied by the total man-hours computed by the method set forth above to arrive at the total labor costs. In the event that the Client uses a different company for the disposal of the debris or wishes to dispose of the debris on his/her own, an additional cost of $3.00 per man-hour will be added to the above rate.
2. Debris: Disposal rates will vary depending on the total labor computed above. For less than twelve (12) man-hours total, pick-up rates apply. For more than twelve (12) man-hours, demolition rates apply. Click here to see those disposal rates.
Q: I want to schedule a job. What do I do?
A: Contact one of our offices. We will evaluate our schedule and will let you know what dates are available. Once a date is tentatively scheduled, we will send a contract via fax, e-mail or postal mail for you to read, sign, and return. Please be aware that the date provided is only tentative until the signed contract is returned.
Q: Does Mark-One, Inc. provide dust protection and/or protection of items that are going to be saved on site?
A: Generally we do not provide dust protection and/or protection of items to be saved on site (i.e. trim, flooring, ornate plaster moldings). However, this is something that you can discuss with the Estimator who looks at your job or a Mark-One, Inc. representative when you contact our office.
Q: What about plumbing and/or electrical disconnects?
A: Mark-One, Inc. employees are not licensed to perform electrical or plumbing work, so it is best to have any fixtures that are being removed from the area of demolition disconnected prior to our arrival. If that is not possible, other alternatives can be discussed when you contact our office. In addition, our crews must have access to all shut-offs during demolition.
Q: What is your schedule generally like?
A: Our schedule varies based on the time of year. We are generally more flexible during the late fall and winter months and may be able to start a job within a week of a call or sooner. During our peak period (summer thru early fall), it is not uncommon for us to be already booked up for several weeks. However, please don’t hesitate to contact us on short notice regardless of the time of year as we may have cancellations or flexibility within our schedule.
Q: What hours do your crews work?
A: Our crews are generally on site from 7:30 to 3:30. However, special accommodations can be made if those hours are not appropriate for your site.
Q: Are you insured?
A: Yes we are fully insured. We would be happy to provide you with a certificate of insurance showing our insurance limits. That request can be made by contacting a Mark-One, Inc. representative at our office.
Q: What payment options are available?
A: We do offer credit to some clients. If you are interested in opening an account, you can fill out our CREDIT APPLICATION and submit it for approval. If you do not have an account established, we must have a credit card on file prior to starting a job. Payment for the job can be made using that credit card or by providing us with a check or cash. The payment terms for the job will be outlined in the contract for the job.
Q: What is your service area for demolition?
A: Our demolition service area includes all of the towns/cities listed on our delivery zones page. In addition to those towns listed, we may do work in other town/cities upon request.
Q: How do you get the debris out of the area being demolished?
A: The method used to get the debris out of the area being demolished will vary based on site conditions. If the area being demolished is on the first floor, the debris is generally walked out and placed in the truck/dumpster. If the area that is being demolished is on a second floor or higher, we may choose to utilize a tube or chute to send the debris from a window/roof to the truck.
Q: Do you provide all the tools necessary to do the work?
A: Generally we have all the tools necessary to complete most demolition projects. We invest a significant amount of money annually to keep our tools current and operational. These tools are provided at no additional cost to you beyond our labor rates. You can view some of the tools that we use on our SPECIALTY TOOLS page. In the event that Mark-One, Inc. is required to rent a special tool, the Client would be responsible for the rental fees.
Q: Do you also do remodeling?
A: No, we do not do any remodeling but please see our CLIENT LIST page for a list of local remodeling contractors. Please be sure and visit their websites.